If you are dissatisfied with your purchase in any way please return your goods within 14 days to Woodland Trust, Freepost, Admail 4126, Grantham, Lincolnshire, NG31 6ZX.
Depending on the time of year your sapling will probably be supplied in a dormant state. If however you scrape back a small piece of the bark and you do not see pale new wood underneath we will accept the tree back in its original packaging within 48 hours and we will exchange the item and provide a full refund, including return postage. If you do not wish to receive a replacement tree, please state this when returning your purchase. Please return all trees to: Woodland Trust Native Tree Shop, Lower Winton, Gladsmuir, East Lothian, EH33 2AL
We regret that donations cannot be refunded. Please contact our supporter care team on 0800 026 9650 if you have a query about a donation you have made.