Returns

Products

We hope you will be delighted with your purchase, but if not please return the goods, clearly stating your name, address and order number within 14 days for a full refund to: The Woodland Trust, Freepost, Admail 4126, Grantham, Lincolnshire, NG31 6ZX.  Where substitute goods have been offered as an alternative, these may be returned by Freepost to the address above for a full refund.  

Native Trees

Depending on the time of year your sapling will probably be supplied in a dormant state. If however you scrape back a small piece of the bark and you do not see pale new wood underneath we will accept the tree back in its original packaging within 48 hours and we will exchange the item and provide a full refund, including return postage. If you do not wish to receive a replacement tree, please state this when returning your purchase. Please return all trees to: Woodland Trust Native Tree Shop, Lower Winton, Gladsmuir, East Lothian, EH33 2AL

Donations

We regret that donations cannot be refunded. Please contact our supporter care team on 0800 026 9650 if you have a query about a donation you have made.

Order by Telephone

If you would rather order over the phone please call us, note native tree items are only available online.

0845 293 5840

Cards accepted

The Woodland Trust shop accepts the following payment types:

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