Postage and packaging
Postage is charged on all online purchases except native trees and tree-mendous gifts. All donation activity paid for by credit card or direct debit online is exempt from postage, but will be included in the overall calculation of your total basket value to work out postage charges. These options include: membership (including Nature Detectives Club and Gift membership), dedicate a tree, woodland dedications, plant a tree and woodlandcarbon.
United Kingdom only
A charge of £4.95 will be made on all UK orders up to the value of £50.00. For all UK orders (including Northern Ireland and the Scottish Isles) over £50.00, postage and packaging is free. This excludes postage and packaging for the biodegradable urn range and ash keepsake jewellery range. A postage and packaging charge of £5.95 per biodegradable urn and £4.95 per ash keepsake jewellery item will be charged. Biodegradable urns will be sent by Parcelforce 24 hours and ash keepsake jewellery will be sent by Royal Mail first class signed for.
Goods will normally be received within 14 days but please allow up to 28 days in case we are exceptionally busy.
For overseas delivery (including the Channel Islands) you are encouraged to contact us on 0330 333 5310 for an exact postage and package charge. We can take your order over the telephone however if you are happy to order online then we will apply at checkout our standard overseas postage and package charges. These are calculated to cover our costs. The first item purchased will attract a charge of £4.95. All additional items will attract a charge of £4 per item. These charges are irrespective of size and weight.
Dedicate a tree and Plant a tree orders
We aim to despatch Dedicate a Tree packs within 3 working days of receipt of donation and Plant a Tree within 7 working days. Please note other circumstances beyond our control could affect delivery times. If your dedication is time-sensitive, you may want to check the despatch date with our customer service team at the time of making your donation. All tree dedications are sent with free postage and packaging.
Native tree orders
Native trees are only available to UK customers. We cannot dispatch trees overseas. Postage is included in all tree prices.
Plants will be delivered within 7 days of your order and separately to any other ordered products. Your plants will be sent to you in secure packaging by Royal Mail or National Carriers. Orders for less than 15 plants will be sent via Royal Mail and at present delivery dates can not be guaranteed.
Your plants have been raised from British seed collections - providing plants better suited to UK conditions.
All plants have been raised in the unique Rootrainer system which encourages healthy, well-directed roots without any of the spiralling and subsequent instability often found in traditional pot-grown plants.
Although your plants will generally be smaller than traditional garden centre stock they have an excellent fibrous, well formed root system. This will enable them to establish quickly and catch up with taller more expensive plants - making them an extremely cost effective alternative.